Q1 — Service delivery model
Referral process described but matching criteria not named. BCP covers one scenario only — below threshold.
2/5At risk
Threshold risk: Minimum required score is 3/5. Current response scores 2. Bid disqualified at this question regardless of all other scores. Priority action: add 4 scenario types to BCP; describe matching matrix with 5 named criteria.
Q2 — Staffing & workforce
Training matrix present. Supervision frequency not stated. Care Certificate not confirmed as mandatory.
3/5Improvable
Q3 — Safeguarding
DSL named. Escalation route described. No reference to SAB or NICE NG76. MCA referenced but not applied to a scenario.
3/5Improvable
Q4 — Quality assurance
Feedback systems described. Complaint timescales: acknowledgement only — investigation and resolution stages missing.
3/5Improvable
Q5 — Social value
TOMs referenced. No named local partners or borough-specific commitments. Targets not quantified.
2/5At risk
Q6 — Mobilisation
Phase plan present with timeline. No governance sign-off checkpoint. Venue not confirmed.
4/5Strong